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Terms and Conditions

Please read these terms and conditions carefully before using this site.

This document comprises a legal agreement between you and C L Paper Sales Company Ltd (“we”, “us”) and using this site means that you accept the terms. If you do not accept these terms, do not use this website.

You will be required to click to indicate acceptance of these terms and our Licence Agreement terms before any purchase from the site. You should also read our Privacy Policy which describes how we use your personal information. These documents, which can be amended by us and posted on the site from time to time, are the entire agreement between us. If you do not agree with them, do not use the website.

These Terms and Conditions, and our Privacy Policy, set out the entire agreement between us and you relating to your use of this website.


Ownership of This Website

All the material on this web site including, but not limited to, words, pictures, software and other (“Content”), is owned by C L Paper Sales Company Ltd, its licensors and content providers.

You may not copy any material on the web site without our permission on all Content and the appearance and structure of the site remain our property.


Indemnification for Breach

You agree to indemnify C L Paper Sales Company Ltd, its licensors and content providers, against any losses, expenses, damages or costs incurred as a result of your breach of the terms of this Agreement or your unauthorised use of the Content and related rights.


Licence to use the Site

You are granted a limited licence to access and make personal use of this website. The website or any portion of it may not be duplicated, copied, sold or exploited for any commercial purpose without our express written consent.

You must not use the website in any way that can cause interruptions or damages in any way.

You are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.



If any links to other websites are given on this site, C L Paper Sales Company Ltd is not responsible for any content contained in any of those external websites, or any loss suffered by you in relation to your use of those websites.

We strive to ensure the accuracy, correctness, and reliability of the content of this website, but we make no representations or warranties as to the content’s accuracy, correctness or reliability.


Except as specifically stated in these Terms and Conditions, our Privacy Policy or elsewhere on this site, or as otherwise required by applicable law, neither we nor our directors, employees, licensors, content providers or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages.


Data Protection

All the information you supply to us will be kept on a database for purposes as registered under the Data Protection Act.


Force Majeure

We are not liable for any loss or delay caused by circumstances beyond our reasonable control including, but not limited to, strike, riot, terrorist activity, fire, accident or emergency, changes in law or regulations, trade embargo or other event.


Applicable Law

This agreement is governed by the laws of England and Wales whose courts are the courts of exclusive jurisdiction.

No action by us, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of this agreement. Should any clause be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect.



We reserve the right to change these Terms and Conditions, prices, our Licence Agreements and Privacy Policy without notice. Changes will be posted to this website.


How you purchase and pay for items on CLOC BOOK PRINT

All products you purchase from us are subject to these Terms and Conditions.

We do not accept orders from anyone under 18 or anyone who does not have capacity to form a contract under their own local laws.

You agree to pay the fees displayed on our website for the products you purchase. Prices and products are subject to availability, and they may change before we accept your order. They will not change after we accept your order.

If required by law, fees will be subject to Value Added Tax, which sum will be displayed separately on the invoice.

You will be charged in currency specified on the website.

Your credit card company will calculate your local currency equivalent, and you are responsible for any card charges which may be incurred for foreign purchases.

When you order you will be shown a summary of your order, and you will be able to alter the details and correct any errors. We will debit the fee immediately as a pre-payment. We reserve the right to reject orders and will notify you of this. If we reject your order, fees paid by you will be refunded. If through an input error by one of our employees a price displayed is incorrect, and this is spotted after you place your order, we reserve the right to give you a refund, or  on agreement complete your order at the correct price.

When you place an order, you will receive an e-mail confirming receipt and details of your order.

If your payment has been declined, we may contact you to seek an alternative payment method.

When delivery address is outside the UK, you may be subject to import duties and taxes, as levied in your home state/area. Any additional charges for customs clearance must be borne by you.

When you order from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You should contact your local customs office for additional information.

Our working days are Monday – Friday, excluding bank holidays and public holidays.


Changes in the Price

We reserve the right to change prices from time to time. Prices are fixed once we have accepted your order.

We reserve the right to cancel an order up to the point of delivery should there be an error / incorrect price (in error).


Proof and samples

Please check your proof thoroughly, as once approved it is deemed correct and ready to go to print and is the responsibility of you the customer.

In all cases we will not commence print until we have received a confirmation of approval.

Production times, as ordered via the delivery options, only commence after formal approval acknowledgment via normal communication. Approval acceptance is subject to our receipt of your approval within normal business hours (9am – 5.00pm, Monday – Friday).


Payment and Delivery

Payment can be made by any method acceptable to C L Paper Sales Company Ltd including (but not limited to) credit card, PayPal, Stripe and bank transfers.


Delivery Policy

Standard deliveries will be delivered as indicated on the order form process. In the unlikely event that a delivery falls outside of the indicated delivery time (shown as days when ordering) we will endeavour to make contact and advise of the potential delays. If you order is date critical, please use the no-fail premium or express ordering process.

Premium and express orders will be delivered as indicated on the order form process. Premium and express orders fall under a no-fail delivery promise.

Goods are shipped by post or in some cases via couriers or company van delivery services. All orders are subject to approval, and we reserve the right to reject any order.

Delivery charges specified on the completed payment gateway apply in all cases for England & parts of Wales only.

Scotland and some parts of Wales may incur extra charges. Any extra charges will be confirmed prior to production (in most cases it is likely that no additional charges will apply).

We regularly deliver books all over the world, please do not hesitate to ask for a quotation.


Cancellation policy

By submitting your order, you recognise that we will start preparing your order for production and shipment after approval of the order. The decision to approve your order will take place within minutes of you submitting your order.

We may choose to reprint any defective work; in which case we shall not be liable to make any refund/s.

If you wish to cancel an order, you will be liable to pay any costs incurred for work already carried out up to the date on receipt of your written cancellation.

An administration fee of £15.00 will be charged for all cancelled orders.

Following a period of 4 weeks from placing your order, no money will be refunded for jobs on hold.

Extensions will only apply, subject to written confirmation from one of our account handlers, further charges may also apply.

For orders that are Client cancelled, that include a proof copy; The (discounted) proof cost will be adjusted to a normal single (1 copy) charge, as part of any refund made, if applicable. This increased cost, will be in addition to the cancelation admin fee.

For the avoidance of any doubt, Consumers will not have a right to cancel any order under the Consumer Protection (Distance Selling) Regulations 2000. Products under this agreement are products which are made to your specifications and/or clearly personalised.


After Sales Guarantees

We do not provide any guarantees with the supply of content except as provided in our standard Licence Agreements.


Privacy Policy

In order to provide a required level of service to you, we will require some of your personal information. This information includes your name, company name, email address, details of your postal address, telephone number and your credit card details; this information is necessary for processing your orders.

Some information is collected automatically: the site that referred you to us, your IP address, and your browser. This information is used to create user profiles and to help us customise the site to meet your needs in the best possible way.

We may ask you to provide some other details, like your place of birth, your age, your gender or hobbies. Providing this type of information is strictly voluntary.

The information we collect from you is stored indefinitely and is used for processing transactions, customer service and direct marketing and marketing analysis. It will only be shared with other parties, such as banks or our partners, if necessary to complete a transaction, investigating a transaction with you or answering a question you raise with us.


Promotional material

From time to time, we may send you promotional material via post or email. The material we send may include information on special promotions, services or new products.

If you decide that you do not wish to receive any more information from us, you can opt out at any time: you can send us an email or call us to request to be removed from all mailing lists.


Customer file storage

Customer files may be stored in a secure location for a reasonable period of time, but we reserve the right to dispose of them at any time without notice. It is the responsibility of the customer to ensure that they have made copies of any important documents before entrusting them to our care.”

This condition makes it clear that the company is not making any promises about how long they will keep the customer’s files, and that it is the customer’s responsibility to ensure that they have backup copies of any important documents. It also allows the company to dispose of the files at any time if they need to do so.



When you visit our website, we send you a cookie, a small text file. We need the cookie to create your individual session on the web site. It is stored in your web browser and enables us to automatically link you to your personalised accounts. Cookies are necessary for the site to be fully operative.



If at any time you believe that the above policy has not been followed, please let us know by sending an email to We will undertake to identify and correct any problem.


Returns Policy

An item that is “print on demand” is manufactured when the order is received. IF YOU RECEIVE A BOOK THAT IS DAMAGED, WE WILL PROVIDE A REPLACEMENT COPY AT OUR SOLE DISCRETION BASED UPON PHOTOGRAPHIC EVIDENCE. Due to the nature of the print-on-demand manufacturing process, it is not always economically feasible to accept returns on physical products. We may not require that damaged physical products be returned to us, nor do we guarantee returns will be accepted. Refunds are issued at our sole discretion. That being said C L Paper Sales Company Ltd is a service driven organisation that strives to resolve any potential issues.


C L Paper Sales Company Ltd cannot and does not accept responsibility for the quality of the Content hosted and/or purchased (including misspelled words, grammatical errors, factual errors, poor quality pictures, etc.), the Content’s formatting, design or overall appearance. The creator approves the visual presentation and Content of each item and bears responsibility for its quality and presentation. We recommend asking for a proof prior to printing for your own checking process. C L Paper Sales Company Ltd staff does not monitor or check individual Content prior to production.


Changes to Privacy Policy

We reserve the right to edit this privacy policy at any time, but the revised version will immediately be posted on this website. Please review this privacy policy frequently to make sure you understand how we use the information we collect.


Our details

C L Paper Sales Company Ltd is registered in England, Registered office: Millhouse, 32 – 38 East Street, Rochford, Essex.

VAT Reg. No. GB 281174995