C L PAPER SALES COMPANY LIMITED

General Terms & Conditions

Please read these terms and conditions carefully before using this website or using our related services.

These Terms, together with any additional policies or agreements expressly incorporated by reference, constitute the entire agreement between you and us and supersede any prior discussions or understandings.

Part A – General Terms

1. Introduction

1.1          These Terms and Conditions (“Terms”) govern the use of the websites and purchase of goods and services offered by C L Paper Sales Company Ltd (“we,” “us,”, “our”, “the company”) including services supplied under various trading names used by us including (but not limited to) Cloc Book Print, CBP Book Hub, CBP Book Shop and Urgent Printing London (as defined in the relevant definitions below) as supplied to individuals or entities using our websites or purchasing our good and services (“you”).

By using our websites or purchasing our products and services through these websites, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our services.

1.2          You must accept these Terms before any purchase arising from use of the site. You should also read our Privacy Policy (available on our websites) which describes how we use your personal information. These documents, which can be amended by us and posted on the site from time to time, are the entire agreement between us and you relating to your use of our websites and services. If you do not agree with them, do not use the website or purchase our services.

1.3          You agree that we may send all notices, communications, and documents relating to your account or our services by email or through your online account. Notices are deemed received at the time of transmission if sent during normal business hours in the United Kingdom, or on the next working day if sent outside those hours. Electronic communications satisfy any legal requirement that such communications be in writing.

1.4          It is your responsibility to keep your email address and account contact details accurate and up to date. You may withdraw consent to electronic communications at any time by writing to us; however, this may limit your ability to use certain services.

2. Equality, Diversity Accessibility and Inclusion

2.1          We comply with the Equality Act 2010 and are committed to providing services that are accessible, inclusive, and free from discrimination.

2.2          We expect all users to act respectfully when using our websites. Discriminatory or harassing conduct may result in suspension or termination of access.

2.3          We aim to make our websites accessible in line with recognised digital-accessibility standards and continue to improve usability.

3. Website Use & Intellectual Property

3.1          All website content – including but not limited to text, images, software, and other content is the property of C L Paper Sales Company Ltd or its licensors and content providers.

3.2          You are granted a limited, non-exclusive licence to use the sites for lawful personal or business purposes. You may not reproduce, sell, or exploit any site content without our prior written consent. You agree not to use the websites in any way that may damage or impair functionality or security.

3.3          You agree that you will not use our websites:

• to breach any national or international law.
• to harm or attempt to harm anyone.
• to transmit viruses, Trojan horses, spyware or any other harmful computer codes with the intention of adversely affecting our web site or its software or hardware.
• to reproduce or re-sell any part of our site.
• to produce or publish any material that is obscene or hateful or inflammatory or offensive in any way or is defamatory to any person or promotes violence.
• to discriminate on the basis of race or sex or age or religion or disability. To infringe copyright or to impersonate or misrepresent your identity in any way shape or form.

Anyone in breach of the above will have their account terminated and may be reported to the police.

3.8          You agree to indemnify C L Paper Sales Company Ltd, its licensors and content providers, against any losses, expenses, damages or costs incurred as a result of your breach of these Terms or your unauthorised use of the Content and related rights and in respect of any claims, costs and expenses arising out of any libelous matter or any infringement of copyright, patent, design or of any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

3.5          You are responsible for all electronic communications and content sent from your computer to us.

4. Disclaimers

4.1          If any links to other websites are given on this site, we are not responsible for any content contained in any of those external websites, or any loss suffered by you in relation to your use of those websites.

4.2          We strive to ensure the accuracy, correctness, and reliability of the content of this website, but we make no representations or warranties as to the content’s accuracy, correctness or reliability. We do not guarantee continuous or error-free access to our website.

4.3          We exclude to the greatest extent permitted by applicable law any warranty, express or implied, including, without limitation, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages, except for liability for loss or damage to persons or property caused by our negligence and for fraudulent misrepresentation.

4.4          Except as specifically stated in these Terms, our Privacy Policy or elsewhere on this site, or as otherwise required by applicable law, neither we nor our directors, employees, licensors, content providers or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages.

4.6          We strive for accuracy but provide no guarantee of uninterrupted or error-free service. Our sites may contain historical or outdated information, which has been provided purely as a reference point.

4.7          Where we produce goods based on materials supplied by customers, we are not responsible for inaccuracies in book content, descriptions, or client-supplied artwork.

4.8         For websites we operate acting as marketplaces, we are not responsible for the accuracy or quality of content, pricing, or descriptions provided by third-party sellers using our websites to sell their products. Disputes regarding product content must be resolved directly with the seller.

4.9          To the fullest extent permitted by law, we exclude liability for indirect, incidental, or consequential loss.

4.10        Our total liability is limited to the amount paid for the product or service in question except as required by law for death, personal injury, or statutory consumer rights.

5. Data Protection & Privacy

5.1          We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Data is collected only for order fulfilment, account management, and communication purposes.

5.2          When you visit our website, we will send you a cookie, a small text file which will be placed on your PC. We need the cookie to create your individual session on the web site. It is stored in your web browser and enables us to automatically link you to your personalised accounts. Cookies are necessary for the site to be fully operative. We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

We use two types of cookies:

• Session cookies – these are temporary and are deleted as soon as you close your browser.
• Persistent cookies – these are stored on your computer until they expire, or you remove them. Persistent cookies store your personal preferences; they also remember questions we have asked you previously. A persistent cookie will prevent you from being asked to complete the same information every time you visit the website.

By using our websites, you consent to the use of cookies as described in our Privacy Policy. You can manage or withdraw consent through your browser settings at any time.

5.3          In order to provide the required level of service, we will require some of your personal information in order to fulfil your order. This information includes your name, company name, email address, details of your postal address, telephone number and your credit card details; this information is necessary for processing your orders. Your personal data will be used to support your experience throughout this website, to manage access to your account.

5.4          Some information is collected automatically: the site that referred you to us, your IP address, and your browser. This information is used to create user profiles and to help us customise the site to meet your needs in the best possible way.

5.5          We may ask you to provide some other details, like your place of birth, your age, your gender or hobbies. Providing this type of information is strictly voluntary.

5.6          We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law, and is used for processing transactions, customer service and direct marketing and marketing analysis. It will only be shared with other parties, such as banks or our partners such as couriers, if necessary to complete a transaction, investigating a transaction with you, answering a question you raise with us or as required by law.

5.7          For more details on how we manage your data, please refer to our Privacy Policy on our website.

5.8          From time to time, we may send you information about promotions, services, or new products via email or post. You may opt out of receiving marketing communications at any time by contacting us or using the unsubscribe link provided.

6. Title to Property

6.1          Notwithstanding delivery the property in the any goods supplied shall remain in the Company until the customer has paid in full therefore and the customer hereby declares itself trustee of the goods for the Company until such payment is made and the customer shall hold the goods and any proceeds of sale of the goods and any rights arising from any sale thereof as trustee for the Company.

6.2          Notwithstanding anything to the contrary herein contained until full payment has been made the customer shall keep all the goods fully insured and shall not sell, dispose of or part with possessions and shall indemnify the Company against any loss or damage thereto howsoever arising.

6.3          If payment is overdue in whole or in part the Company may (without prejudice to any of its other rights) recover or recall the goods or any of them and may enter upon the customer’s premises for that purpose.

6.4          These conditions constitute authority by any third party to enter upon any other premises wheresoever the goods are situated for the purpose of recovering the goods or any of them. Any loss sustained by the Company on such resale as aforesaid shall be for the account of the customer. Failure by the Company to enforce any of the above shall not be construed as a waiver of any of the Company’s rights hereunder.

7. Force Majeure

7.1          We are not liable for any loss or delay caused by circumstances beyond our reasonable control including, but not limited to, strike, riot, terrorist activity, fire, accident or emergency, changes in law or regulations, trade embargo or other event. Our obligations are suspended, not extinguished, during such events.

Part B – CLOC BOOK PRINT – Website Specific Terms

8. Definitions

In addition to the definitions included in paragraph 1.1 above the following definitions apply: –

• “Cloc Book Print”: a division of C L Paper Sales Company Limited that provides printing and publishing products and services on a print-on-demand basis through our website at https://www.clocbookprint.co.uk/

(“The Website”).

• “Client”: an individual or entity using The Website.
• “Commercially Acceptable Printing”: refers to the standard of print quality that is considered acceptable for professional or business use.

It means that the printed product: –

–        looks clean and professional to the average viewer

–        has no major defects such as smudges, missing text or severe colour errors

–        meets standard tolerances for small imperfections

Acceptable printing includes the following:-

–        slight colour variations from the original design

–        minor registration shifts

–        very small dots, marks or streaks that aren’t noticeable at normal viewing distance

–        slight differences in cutting or trimming.

9. General

9.1          All products and services you purchase from us are subject to these Terms.

9.2          We do not accept orders from anyone under 18 or anyone who does not have capacity to form a contract under their own local laws.

9.3          If required by law, our charges may be subject to the addition of Value Added Tax. Any such sum will be made clear at the time of ordering and in accordance with applicable law the amount will be shown separately on any invoice.

9.4          You will be charged in the currency specified on The Website.

9.5          We reserve the right to refuse or cancel any order if we suspect fraud, unauthorised transactions, or a violation of these Terms.

9.6          Title and property in any Goods, including full legal and beneficial ownership, shall not pass to until we have received full payment (in cash or cleared funds) for all goods or services delivered to the customer.

9.7          Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.

10. Ordering and Production

10.1        If you wish to make use of our services, you must follow the procedures as set out on The Website. On placing an order, you will be provided with a summary of your order. Any order placed using shall not be deemed accepted until confirmed by us verbally or in writing. All delivery times remain estimates and are not guaranteed unless expressly agreed in writing.

10.2        All artwork and copy supplied to us in any format is done at your own risk and should be of a genuine legal nature and must comply with paragraph 3.3 above. You should only supply material that you own the rights to or have licensed such material. You warrant that you own or have obtained all necessary rights and permissions to reproduce any materials supplied to us and agree to indemnify us against any claim arising from infringement of intellectual property rights. You are responsible for confirming the accuracy of specifications provided during the order process.

10.3        You are advised to keep a copy of anything you supply to us, and you agree we are not responsible for the storage or safekeeping of any such material you supply from time to time.

10.4       We cannot and do not accept responsibility for the quality of items supplied to us including (but not limited to) the accuracy of the information provided, misspelled words, grammatical errors, factual errors, poor quality pictures, the content’s formatting, design or overall appearance. You are deemed to approve the visual presentation and content of each item and bear responsibility for its quality and presentation. We recommend asking for a proof copy prior to printing for your own checking process.

10.5        When you order on The Website you will be shown a summary of your order. Once finalised you will receive an e-mail confirming receipt and details of your order.

10.6        Subject to paragraph 13 below regarding possible increases in prices for delivery outside of England and parts of Wales, prices are fixed once we have accepted your order.

10.7        By submitting your order, you recognise that we will start preparing your order for production and shipment after approval of the order and receipt of the relevant funds for payment. The decision to approve your order may take place within minutes of you submitting your order.

10.8        Production shall commence by us upon the approval of any proof copy and in accordance with the agreed timescale for delivery as agreed as part of the order.

10.9        Once an order has been placed and paid for, it cannot be altered. This is because our systems are automated and background work commences the moment the order is placed.

10.10     We reserve the right to reject orders and will notify you of this. If we reject your order, fees paid by you will be refunded.

10.11     When the delivery address is outside the UK, you may be subject to import duties and taxes, as levied in your home state/area. Any additional charges for customs clearance must be borne by you.

10.12     When you order from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You should contact your local customs office for additional information.

10.13     Our staff do not monitor or check individual content prior to production.

11. Payment

11.1        Payment can be made by any method acceptable to us including (but not limited to) PayPal, Stripe and bank transfers. Unless otherwise agreed with you, payment in full (including for agreed delivery charges) must be received before we commence print.

11.2        If you pay by credit card (including transactions on any payment gateways that we offer the facility to pay through) your credit card company will calculate your local currency equivalent, and you are responsible for any card charges which may be incurred for foreign purchases.

11.3        If your payment is declined, we will contact you to seek an alternative payment method.

12. Proof Copies

12.1        If a proof copy is requested the charge for providing this will be discussed with you in advance.

12.2        It is your responsibility to check this, as once approved it is deemed correct and ready to go to print. Once approved, responsibility for errors rests with you.

12.3       If you have ordered a proof copy, we will not commence production until we have received formal confirmation of approval of the proof copy which should be given in normal business hours.

12.4        If, after having reviewed the proof copy, you wish to make changes to the product, including alterations to style or content, these changes may result in additional charges which will be discussed with you before the order commences.

12.5        If you fail to approve the proof copy within a reasonable time the Company’s obligations under the Agreement shall cease forthwith and the Company shall be entitled to be paid for the work actually undertaken.

13. Delivery and Shipping

13.1        Every attempt will be made to make deliveries as indicated in the order process. In the unlikely event that a delivery falls outside of the indicated delivery time (shown as days when ordering) we will endeavour to make contact and advise of the potential delays.

13.2       If your order is date critical, please use the no-fail premium or express ordering process. Premium and express orders will be delivered as indicated on the order form process.

13.3        We will always try to use the most appropriate service which ensures you receive your goods in a timely manner however we reserve the right to change delivery methods at our discretion. It is not possible to guarantee any delivery time or day even when a production speed service has been purchased that requires courier delivery, this is due to having to rely on third party carriers.

13.4        The Company shall not be liable for any loss to the customer arising from any delay in transit not caused by the Company.

13.5        In the event of a claim arising out of any act or neglect of the Company resulting in a delay in transit, the liability of the Company shall be limited to the invoiced value of the work undertaken unless otherwise agreed in writing with the Company in the person of one of its Directors.

13.6        Where Goods are shipped by post or via couriers you acknowledge that we are bound by the terms and conditions of such couriers including their terms regarding non-delivery and claims.

13.7        Delivery charges specified on the website apply in all cases for England & parts of Wales only. Scotland and some parts of Wales may incur extra charges. Any extra charges will be confirmed prior to production (in most cases it is likely that no additional charges will apply).

13.8        For delivery to the rest of the world, we will provide quotations for this on request.

13.9        Any discrepancies in deliveries (including non-delivery) must be notified to us as soon as possible and in the case of a discrepancy in delivery the notification must be made within 5 working days of the delivery being accepted. The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the customer proves: –

• It was not possible to comply with the requirements.

and

• Advice (where required) was given and the claim made as soon as reasonably possible.

13.10     Under prior agreement, you can arrange to make personal collection from our London site.

14. Returns

14.1        If you receive Goods that are damaged or are unsatisfactory, and we accept the Goods are damaged or unsatisfactory in line with the Non Commercially Acceptable Printing definition referred to in section 8 “Definitions” above, we will reprint the Goods and  we will do this quickly and at our cost, in which case we shall not be liable to make any refunds.

14.2        Due to the nature of the print-on-demand manufacturing process, it is not always economically feasible to accept returns on physical products.

14.3       We may not require that damaged physical products be returned to us, nor do we guarantee returns will be accepted.

14.4       Any products made to your specifications and/or clearly personalised do not have a right to cancel any order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

14. Cancellations and Orders Placed on Hold

14.1        If you wish to cancel an order this must be cancelled before production any goods or services – however you will be liable to pay any costs incurred for materials purchased or work already carried out up to the date of receipt of your written cancellation.

14.3        In addition an administration fee of £15.00 will be charged for all cancelled orders and this will be deducted from any refund made.

14.4        If you wish to place an order on hold you must contact one of our account handlers to discuss this and agree to this. Depending on the circumstances further charges may apply, and we may ask for further payment for these.

14.5        If you place an order on hold, you are responsible to contact us to recommence production If you do not contact us to recommence production within a period of 4 weeks from the date you asked us to put the order on hold no refund will be made.

14.6        For orders that are cancelled by you that include the production of a free of charge proof copy – the cost for this proof copy will be adjusted to a normal single (1 copy) charge and the charge for this will be deducted from any refund made, if applicable. This cost will be in addition to the administration fee cancellation.

14.7       Any products made to your specifications and/or clearly personalised do not have a right to cancel any order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

15. Customer File Storage

15.1        Customer files may be stored by us in a secure location for a reasonable period of time, but we reserve the right to dispose of them at any time without notice. It is the responsibility of the customer to ensure that they have made copies of any important documents before entrusting them to our care.”

15.2        For the avoidance of doubt we do not make any promises about how long we will keep your files, and that it is your responsibility to ensure that they have back-up copies of any important documents. It also allows us to dispose of the files at any time if we need to do so.

Part C – Final Terms

16. Amendments

16.1       Except as stated elsewhere in these Terms, we reserve the right to amend these Terms, prices, or related policies at any time.

16.2        Any changes take effect upon publication on our websites and will take effect immediately on publication. Continued use of our services constitutes acceptance of any revisions.

16.3       If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Complaints

17.1        If at any time you believe that the above policy has not been followed, please let us know by sending an email to the email address in the Contact Information below. We will undertake to identify and correct any problem.

18. Governing Law & Jurisdiction

18.1        These Terms shall be governed by and construed in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

18.2        If you are an individual you are entitled to all protections under the UK Consumer Rights Act 2015 and other applicable consumer protection laws. Nothing in these Terms affects statutory consumer rights under UK law.

18.3        If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect. No action by us, other than an express written waiver, constitutes a waiver of any rights.

Contact Information

C L Paper Sales Company Ltd
Unit 11 Milmead Industrial Centre
Mill Mead Road,

Tottenham,

London N17 10QU

United Kingdom

Company Number: – 01362197

VAT Reg. No: – GB 29127410105

By placing an order or making a purchase or by using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.